Lead product designer with 10+ years across B2B platforms—recent work spanned platform strategy, complex admin systems, and 0→1 product.
Platform, admin, and workflow products for enterprise teams
8x8 · Platform
Redesigned Admin Console subscription assignment from rigid X-Series licensing to modular, partner self-serve packages—supporting 8x8’s consumption shift (company usage-based revenue ~60% YoY in public earnings).
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8x8 · Admin Console
Turning complex user provisioning into reusable, rule-based templates.
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Self-initiated · Care
A caregiver-first care-coordination tool for Parkinson’s families, designed for daily check-ins, sudden-change alerts, and critical hospital information.
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8x8 · Admin Console
Unified user create/edit in Admin Console with license-aware UC/CC tabs and asynchronous provisioning (NUME)—validated with customer admins and usability testing.
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8x8 · Contact Center
Prototyped a visual script studio so non-technical contact center admins could build and update phone-script logic without fighting legacy tree-view syntax.
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Asurion · Claims
Redesigned claims peril determination with NLP-assisted UX—reducing mis-triage and improving guided decision completion for ops teams.
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Craft studies in motion, sound, and information design.
