Designing enterprise systems that feel effortless.

Hi, I'm Yiruo. Product designer by trade, mom of two by heart. When I’m not designing workflows, you’ll find me with my family or exploring the intersection of motion and sound.

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Selected Work

Major case studies from 8x8 and Asurion, focused on high-impact enterprise outcomes.

Admin Console User Management

Delivered end-to-end user creation and editing flows that reduced administrative friction and improved large-scale provisioning efficiency.

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Admin Console user management project thumbnail

Contact Center Script Redesign

Reframed a technical legacy script builder into a visual, modern flow with stronger usability for operations teams and admins.

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Contact Center visual script redesign project thumbnail

Chrysalis

Redesigned the Admin Console subscription architecture from rigid licensing into a modular model, enabling measurable growth in usage-based revenue.

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Chrysalis project thumbnail from 8x8 Admin Console

Machine Learning Peril Wizard

Redesigned peril determination with NLP + ML-assisted UX to reduce mis-triaging, lower customer effort, and improve initiation and completion outcomes.

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Machine Learning Peril Wizard project thumbnail

Smart PIN

Designed and validated a secure, user-friendly verification system that improved claim-channel retention and significantly increased Smart PIN success rates.

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MBO Connect

Led visual design for Connect 2.0, shaping a more welcoming and modern product identity for freelancers and independent contractors.

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Lessard Design Website

Led UX and visual design for a responsive architecture-firm website with clearer information architecture, project discovery, and polished brand expression.

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